# How to Cancel HubSpot

HubSpot billing combines hubs, editions and marketing contact tiers. This guide walks through turning off auto-renewal, downgrading at renewal, and what happens to your account after you cancel.

Source: https://subdupes.com/subscriptions/hubspot
Steps last reviewed: November 12, 2026

## Steps

1. Click your account name in the top-right corner, then click Account & Billing.
   Note: Super Admins or users with billing admin permissions can do this.
2. Click the Subscriptions tab.
3. In the Auto-Renewal Terms section, click Cancel auto-renewal.
4. Select the products to cancel, click Next, select a cancellation reason, and click Next.
5. Review the details, then click Cancel auto-renewal.
   Note: Mid-contract cancellations are not permitted: the subscription ends when the current commitment term ends and you are charged until then. Afterwards the account is downgraded to HubSpot's free tools.

Official help page: https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account

## Renewal risks

- Subscriptions renew automatically unless a Super Admin or billing admin turns off auto-renewal before the next term. Mid-contract cancellations are not permitted.
- If you go over your marketing contact tier, HubSpot moves you to the next tier automatically, and the tier does not come back down until renewal.

## Common mistakes

- Expecting cancellation to close your HubSpot account; after the cancellation date the account is downgraded to HubSpot's free tools, and each product's auto-renewal must be turned off separately.
- Deleting marketing contacts mid-term and expecting a lower bill; HubSpot only downgrades contact tiers at renewal and never does it automatically.
- Not exporting contact lists and deal data before losing paid access.

## FAQ

### Can I cancel HubSpot and keep my data?

Cancelling moves your account to HubSpot's free tools rather than closing it. Export any contacts, deals and records you need before you cancel.

### Does HubSpot offer refunds?

HubSpot annual contracts are generally non-refundable. Contact your account manager immediately after renewal if you believe a charge was in error.

### How do I avoid HubSpot contact overages?

Monitor your contact count under Reports → Marketing → Contacts. Archive or delete unsubscribed or bounced contacts before your renewal date.

### What is the HubSpot onboarding fee?

Professional and Enterprise plans have usually included a one-time onboarding fee charged at the start of a new contract. The amount depends on the plan, so check your HubSpot order form or ask your account manager before you sign or renew.

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SubDupes tracks your subscriptions from receipts, with no bank login, and reminds you before HubSpot renews: https://subdupes.com