# How to Cancel Loom

When you cancel or downgrade a Loom plan, you keep premium features until the end of your billing cycle. This guide walks through cancelling and what happens to your videos after.

Source: https://subdupes.com/subscriptions/loom
Steps last reviewed: November 12, 2026

## Steps

1. In the left sidebar, open Workspace Settings and select the Plan & Billing tab.
   Note: If your Loom profile is linked to Atlassian, cancel instead in Atlassian Administration (admin.atlassian.com) > Billing > Subscriptions > Manage > Deactivate; only Atlassian billing or organization admins can do this.
2. Under your account, select Manage Subscription.
3. Select Downgrade to Starter.
4. Select a downgrade reason, then select Complete cancellation.
   Note: Cancellation takes effect at the end of your billing cycle. On Starter, recording is limited to 5 minutes and existing videos stay accessible, but you can't record new ones while over 25 videos.

Official help page: https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/

## Renewal risks

- Prorated charges for members you add or upgrade are billed in your next billing cycle, or on the day you cancel if added since your last bill.
- If you downgrade with more than 25 videos, you keep all your videos but cannot record new ones until you upgrade or delete some.

## Common mistakes

- Trying to delete your Loom account before downgrading to the free Starter plan, since deletion is blocked or only scheduled for the subscription end date.
- Not downloading important recordings before cancelling the plan.

## FAQ

### What happens to my Loom videos when I cancel?

Videos remain accessible on the Free plan but recordings longer than 5 minutes may be restricted. Download important videos before downgrading.

### Does Loom offer refunds?

Loom may offer refunds for annual plans if requested within 14 days of purchase. Contact support with your invoice.

### Can I transfer Loom videos to another account?

Loom does not natively support video transfer between accounts. Download videos locally and re-upload to the target account.

### How many seats does Loom Business include?

Loom Business is billed per creator. Viewers (non-recording users) are always free.

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SubDupes tracks your subscriptions from receipts, with no bank login, and reminds you before Loom renews: https://subdupes.com