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How to Cancel Your PagerDuty Subscription

PagerDuty keeps the lights on. Its per-seat pricing for responders is simple, but unused licenses in large organizations can represent significant waste over time.

PagerDuty Renewal Risks

  • Annual plans often renew automatically without prominent warning emails.
  • Adding temporary seats mid-cycle can trigger immediate, non-refundable pro-rated charges.
  • Forgetting to downgrade inactive users inflates monthly costs.

PagerDuty Pricing Plans

PlanMonthlyAnnual / moSeats
FreeFreeFreeLimited
Pro$15$12Per user
Business$30$25Per user

How to Cancel PagerDuty: Step-by-Step

  1. 1

    Log in to your PagerDuty admin dashboard.

  2. 2

    Navigate to Settings or Account Preferences, then find the Billing section.

  3. 3

    Select the option to Downgrade or Cancel Subscription.

  4. 4

    Follow the prompts to confirm your cancellation.

    Access to premium features will continue until the end of your billing cycle.

Official PagerDuty cancellation page →

Common PagerDuty Cancellation Mistakes

  • Deactivating an account without officially downgrading the billing plan.
  • Assuming deleting the app cancels the subscription.
  • Missing the renewal window for annual contracts.
💡

SubDupes tracks your PagerDuty renewal dates and flags unused seats, saving you from paying for ghost users.

PagerDuty Cancellation FAQs

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SubDupes alerts you 14 days before your PagerDuty subscription renews so you can audit seats and cut costs before the charge hits.

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