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How to Cancel Your PagerDuty Subscription
PagerDuty keeps the lights on. Its per-seat pricing for responders is simple, but unused licenses in large organizations can represent significant waste over time.
PagerDuty Renewal Risks
- Annual plans often renew automatically without prominent warning emails.
- Adding temporary seats mid-cycle can trigger immediate, non-refundable pro-rated charges.
- Forgetting to downgrade inactive users inflates monthly costs.
PagerDuty Pricing Plans
| Plan | Monthly | Annual / mo | Seats |
|---|---|---|---|
| Free | Free | Free | Limited |
| Pro | $15 | $12 | Per user |
| Business | $30 | $25 | Per user |
How to Cancel PagerDuty: Step-by-Step
- 1
Log in to your PagerDuty admin dashboard.
- 2
Navigate to Settings or Account Preferences, then find the Billing section.
- 3
Select the option to Downgrade or Cancel Subscription.
- 4
Follow the prompts to confirm your cancellation.
Note: Access to premium features will continue until the end of your billing cycle.
Common PagerDuty Cancellation Mistakes
- Deactivating an account without officially downgrading the billing plan.
- Assuming deleting the app cancels the subscription.
- Missing the renewal window for annual contracts.
SubDupes tracks your PagerDuty renewal dates and reminds you up to 7 days before each charge, so you can review your plan and seats before you pay again.
PagerDuty Cancellation FAQs
Can I get a refund if I cancel PagerDuty early?
PagerDuty generally does not offer pro-rated refunds for cancelled annual plans. You keep access until the cycle ends.
How do I remove seats from PagerDuty?
Go to your billing console, remove the active users, and manually adjust the seat count downwards to prevent future charges.
Never Miss a PagerDuty Renewal Again
SubDupes reminds you up to 7 days before your PagerDuty subscription renews so you can audit seats and cut costs before the charge hits.