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How to Cancel Your Zoom Subscription
This guide walks through cancelling your Zoom plan and any add-ons on top of it. Add-ons have to be cancelled separately, before the base plan. Cancelling stops future renewals, but your current term stays active until the renewal date.
Zoom Renewal Risks
- Each add-on must be cancelled separately, and you must cancel your add-ons before you can cancel your base plan.
Zoom Plans and Prices
Zoom changes its plans and prices from time to time, so check the current ones on Zoom’s own website before you decide whether to keep, downgrade or cancel.
How to Cancel Zoom: Step-by-Step
- 1
Sign in to the Zoom web portal as the account owner, an admin, or a user with billing privileges.
- 2
Click your profile picture or initials in the top-right corner, then click Plans and billing.
- 3
On the Current Plans or Plan Management tab, find each active add-on and click Cancel Plan.
Note: You must cancel active add-ons for a subscription before you can cancel its base plan.
- 4
Click Cancel Plan on the base plan and confirm. You get an email confirmation and the plan shows as pending cancellation.
Note: The plan stays active until the end of the current billing term. Cancelling does not automatically generate a refund. Plans bought through Google Play or the Apple App Store must be cancelled with Google or Apple. If Cancel Plan is unavailable, contact your Account Executive or use the Zoom Virtual Agent chat.
Steps last reviewed November 2026. If Zoom’s menus have moved, its billing or account settings page is the place to look.
Common Zoom Cancellation Mistakes
- Trying to cancel the base Zoom plan while add-ons are still active; Zoom requires you to cancel each add-on first.
SubDupes tracks each Zoom add-on renewal separately so you always know which licenses are billing and when.
Zoom Cancellation FAQs
Can I get a refund from Zoom?
Cancelling doesn't automatically create a refund. Zoom points to its Terms of Service for refund rules, so contact Zoom Support if you think you're owed one.
How do I cancel only the Zoom Webinars add-on?
Click your profile picture, open Plans and billing, then Current Plans (or Plan Management). Find the Webinars add-on and click Cancel Plan. Your base Zoom plan isn't affected.
What happens to Zoom cloud recordings if I cancel?
Cloud recordings are deleted 30 days after your plan expires. Download all recordings before cancelling.
Does Zoom charge per host or per attendee?
Zoom charges per host license. Attendees are free; only the meeting host needs a paid license.
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Read guide →Never Miss a Zoom Renewal Again
SubDupes reminds you up to 7 days before your Zoom subscription renews so you can audit seats and cut costs before the charge hits.