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How to Cancel Your Loom Subscription
When you cancel or downgrade a Loom plan, you keep premium features until the end of your billing cycle. This guide walks through cancelling and what happens to your videos after.
Loom Renewal Risks
- Prorated charges for members you add or upgrade are billed in your next billing cycle, or on the day you cancel if added since your last bill.
- If you downgrade with more than 25 videos, you keep all your videos but cannot record new ones until you upgrade or delete some.
Loom Plans and Prices
Loom changes its plans and prices from time to time, so check the current ones on Loom’s own website before you decide whether to keep, downgrade or cancel.
How to Cancel Loom: Step-by-Step
- 1
In the left sidebar, open Workspace Settings and select the Plan & Billing tab.
Note: If your Loom profile is linked to Atlassian, cancel instead in Atlassian Administration (admin.atlassian.com) > Billing > Subscriptions > Manage > Deactivate; only Atlassian billing or organization admins can do this.
- 2
Under your account, select Manage Subscription.
- 3
Select Downgrade to Starter.
- 4
Select a downgrade reason, then select Complete cancellation.
Note: Cancellation takes effect at the end of your billing cycle. On Starter, recording is limited to 5 minutes and existing videos stay accessible, but you can't record new ones while over 25 videos.
Steps last reviewed November 2026. If Loom’s menus have moved, its billing or account settings page is the place to look.
Common Loom Cancellation Mistakes
- Trying to delete your Loom account before downgrading to the free Starter plan, since deletion is blocked or only scheduled for the subscription end date.
- Not downloading important recordings before cancelling the plan.
SubDupes reminds you up to 7 days before your Loom renewal, giving you time to download recordings and decide whether to continue.
Loom Cancellation FAQs
What happens to my Loom videos when I cancel?
Videos remain accessible on the Free plan but recordings longer than 5 minutes may be restricted. Download important videos before downgrading.
Does Loom offer refunds?
Loom may offer refunds for annual plans if requested within 14 days of purchase. Contact support with your invoice.
Can I transfer Loom videos to another account?
Loom does not natively support video transfer between accounts. Download videos locally and re-upload to the target account.
How many seats does Loom Business include?
Loom Business is billed per creator. Viewers (non-recording users) are always free.
Related Cancellation Guides
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Read guide →Cancel NotionNotion is an all-in-one workspace for notes, wikis, databases, and project management, popular with individuals and teams alike.
Read guide →Never Miss a Loom Renewal Again
SubDupes reminds you up to 7 days before your Loom subscription renews so you can audit seats and cut costs before the charge hits.